We want you to be fully satisfied with your purchase CanylaAshBoutique.com will gladly accept eligible returns (see restrictions below) in new and unused condition, with tags intact and packaging included within 30 days of the order shipment date for a full refund or store credit at your discretion. If you opt to receive store credit for your return, we will provide you with complimentary standard (2-6 business day) shipping on your next order with us! Shipping fees and gift wrapping on your initial order are non-refundable.
Use your own label
When shipping your return via another method, we strongly recommend that you use a trackable and/or insured method such as USPS with Delivery Confirmation, Insured Mail, FedEx, UPS or DHL. Include the invoice for your returned order, or on a printed copy of your emailed invoice.
Canyla Ash Boutique has the right to assess the age and condition of returned merchandise that has been worn prior to processing a refund or exchange. Unless the merchandise is deemed a genuine manufacturers fault, exchanges and refunds will not be provided after use.
WHEN WILL MY REFUND BE PROCESSED?
As soon as your return is received and processed by our team, you will receive a confirmation email from us to let you know your refund has been issued. Please allow 1 - 3 working days for your refund to appear in your account. We will always do our best to process all returns as soon as possible however please allow 3 - 5 working days for your return to be processed by our team. If you have posted your return but haven’t heard back, please feel free to contact us and we can look into this for you.
Your satisfaction is our priority, so please take the time to familiarize yourself with the following conditions;
- Although you may try on an item, all return products must be in new and unused condition,
with invoice receipt tickets and hygiene stickers attached, in the interest of hygiene,
we may refuse returned items where we reasonably consider that this has not been done.
- The customer is responsible for any postage fees for returns.